Infrastructure Management or Remote Infrastructure Management is defined as providing remote support and management of various IT systems of their clients from global delivery sites. The major service offering encompasses remote monitoring and management, which includes support, administration, maintenance, troubleshooting, and performance enhancement. It also includes remote system monitoring of the following: data center, networks (WAN and/or LAN including switches, routers, and hubs), database administration, desktops, servers and related peripherals, and e-mail systems. The IMS industry is moving towards a remote delivery model where services are increasing delivered by vendors and captives from low-cost locations. RIM technology has developed as more and more companies understand its necessity and usefulness in running their business.

• Total addressable market estimated to be $96-104 billion globally
• $26-28 billion of the opportunity to be realized by 2013; over 30 percent CAGR
• India is well positioned to capture $13-15 billion of the global opportunity by 2013; over 30 percent CAGR
• Realizing this potential could create 325,000 to 375,000 jobs by 2014
• By 2020 RIM can contribute more than one third of total IT services revenue for India
• Major RIMS scope: Cloud Computing, Virtualization, Unified Communication, Green Data centers